When we see successful people like Oprah, we often think how lucky they are to have wealth and a lifestyle. But deep down, we know she wasn’t lucky – she worked hard for her success. She didn’t just work hard – she worked hard on what she was really good at –...

“I’m so busy” are 3 little words that we often say in response to: How are you? How is business? Can you attend my _____? And so many other things. So why do we give that answer? Why is busyness causing stress that often leads to burnout? According to a study by...

If you’ve been listening to my podcast for a while, you know that I’ve taken a strong stand … you don’t need social media to grow your business. It’s true – you don’t need to USE social media as a lead generation tool – a tool to attract clients. In a nutshell, what...

A couple of weeks ago, I got an email from a former client who reached out asking for help – she was ‘in the weeds’! She was feeling overwhelmed and didn’t know what to do next. Can you guess her problem?... Marketing. Sound familiar? Although this client knows her...

I was watching all of the posts on social media wishing everyone a long weekend (here in Canada, Monday was a holiday). That’s when I realized…… I always have a long weekend! And I love my business! But it wasn’t always that way.  For years, I worked hard – spinning...

Did you know…if you are at Disney and your balloon pops or your kid drops their ice cream cone, or your souvenir breaks, the vendors will happily replace them? That’s the ‘Disney’ experience. Disney has built a brand around exceptional customer service, i.e. making...

There are several reasons for retaining your BEST clients, no matter how big or small your business or your firm. Who are your BEST clients? Could you describe them? Could you quantify them? Could you name them? As an example, I call my BEST clients my Champagne...

For many small business owners, there has been a culture that more is better.  Just look at current social media…get more clients; attract more clients; get more leads…more, more and more. But it’s a MYTH that more leads, more clients or more revenue mean more profit!...

In November 2022, I asked my podcasting coach for suggestions on how to grow the downloads and engagement of my own podcast. His answer caused me to immediately think -- Why didn’t I think of that? Really! It seemed so logical! It seemed like an obvious answer to my...

Talking about money can be difficult for many business owners! I don’t mean just saying the word money but having deep conversations around our own actual numbers can be uncomfortable. I’ve spoken to accountants who ignored their own cash flow. I’ve seen financial...